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Customer FAQ
Divinaty is a safe and supportive platform that connects people with talented spiritual advisors from around the world—think of them as your personal GPS for the soul! Whether you’re seeking clarity, guidance, or just a good chat about why your cat seems to be plotting against you, we’ve got you covered.
Feel free to browse our services, check out pricing that won’t make your wallet cry, and read reviews from fellow seekers who’ve found their own “aha!” moments. So come on in, your spiritual adventure awaits—let’s find those answers before your coffee gets cold!
First things first: sign up and grab yourself a reading service from one of our fabulous psychics or advisors. It’s like shopping for a crystal ball, but without the awkward small talk!
Next, you’ll want to submit your burning question. Just share the details you think are necessary—no need to write a novel! We promise, the more concise you are, the less likely your psychic will need a thesaurus to decipher your inquiry.
After that, sit back, relax, and channel your inner zen while you wait for your reading to arrive within the agreed timeframe. It’s like waiting for your favorite pizza to be delivered, but with a side of cosmic insight!
Finally, you’ll receive your reading in either a snazzy recorded video or a PDF document. You can review it at your leisure, save it for future reference, and revisit it whenever you need a little extra guidance.
If you encounter any difficulties, please contact our “Customer Support“
We are proud of the positive and secure environment created by our network of skilled psychic advisers.
Since we have both full-time and occasional psychics on staff, you can always reach out to someone, whenever it’s convenient for you.
In fact here are 8 reasons why you should pick us for your spiritual service.
- A diverse lineup of seasoned and empathetic psychics ready to lend an ear (or a crystal ball)!
- Customized readings designed just for you—because one size does not fit all!
- No sneaky per-minute charges—just clear, upfront pricing for each service.
- Affordable options to suit every budget, because enlightenment shouldn’t break the bank!
- A secure and confidential platform where your secrets are safe—like a vault guarded by a psychic ninja!
- A user-friendly interface that makes navigation as easy as pie (or should we say, as easy as a tarot shuffle?).
- A dedicated customer support team on standby for swift and effective assistance—think of them as your psychic sidekicks!
- A money-back guarantee—so you are sure to get your reading.
If you are dissatisfied with your psychic’s reading or have experienced a technical problem, please contact our Customer Support within 24 hours through the customer support form so that we may examine the problem.
Every psychic on Divinaty has their own services and prices, which you can view on their profile page before contacting them.
You can’t reach a psychic outside of the Divinaty platform—think of it as their enchanted fortress! And remember, never share your personal info like your phone number, address, or social media handles. Our psychics won’t read for you outside of Divinaty, so don’t even ask!
No psychic on our team is allowed to spill any personal secrets—not even their favorite pizza topping—or ask you for payment outside our platform. If a psychic starts asking for your personal info, shares theirs, or tries to get you to transfer money, hit the brakes faster than a cat in a cucumber patch and contact us immediately! Your safety is our top priority, and we’re here to keep the vibe positive and secure!
Joining the Divinaty advisor community is about more than just reading tarot cards; it’s about making our customers feel safe and cared for—like a cozy blanket on a chilly night! We want everyone to leave feeling they received top-notch service, even if their reading isn’t exactly a fairy tale ending.
Here’s what you can expect from us:
• No scare tactics here! Our advisors won’t threaten you with doom if you don’t contact them for another reading !
• Your privacy is sacred! No advisor will collect customer data, and any sneaky behavior will get them shown the door faster than you can say “abracadabra!”
• We have a strict no-negativity policy—because good vibes only!
Our goal is to keep things as clear as a crystal ball! We don’t want you to spend money you can’t afford, and we certainly don’t believe in sneaky hidden fees—no one likes a surprise bill, unless it’s a surprise pizza delivery!
That is why we stand by our choice to offer reading services for a flat fee. No surprises, no extra charges, and definitely no “let’s drag this out for more cash” shenanigans! You’ll know exactly what you’re paying, and it won’t encourage advisors to take more time to deliver you the reading, which could be the case if the psychic charged per minute…..
If something goes awry and you don’t receive your reading, don’t worry! Just reach out to us, and we’ll do our best to make it right—think of us as your friendly neighborhood problem-solvers!
At Divinaty, we aim to be the most reliable online psychic reading service—like the trusty umbrella you grab just before it starts pouring! We conduct regular quality checks to ensure that every interaction with our advisors is secure, friendly, and as productive as a caffeine-fueled brainstorming session.
With our dedicated customer care team and a squad of talented advisors, we do our best to give you top-notch service, no crystal ball required to see that!
At Divinaty, we want you to be thrilled with your psychic reading! But we know that sometimes, things don’t go as planned. If you’re unhappy, we totally get it—leaving a negative review can feel like letting off steam. However, some reviews don’t make the cut, like:
• Comments that are just blank stares (or no text at all)
• Reviews that are more obnoxious or abusive than a toddler on a sugar high
• Complaints about technical issues or refund requests
Moreover, before you fire off a negative review, keep in mind that just because one reading didn’t click, it doesn’t mean the psychic isn’t great! After all, not everyone vibes with everyone—just like not every pizza topping is for everyone! Even if you didn’t love the answer and was hoping for another outcome, you can trust that you got an honest assessment.
Nope, you’ve got to be at least 18 to get a psychic reading—because even the universe believes in age limits! Think of it this way: you can’t consult the stars about your future until you can legally stay up past your bedtime!
We’re sad to see you leave—like a puppy watching its favorite toy roll away! If you must go, please reach out to Customer Service to close your account. We promise they won’t bite!
Every day, we receive a mountain of applications—seriously, it’s like a psychic version of “The Hunger Games!” After we sift through them to ensure they meet our high standards, we may invite a lucky few for an interview. This isn’t just any interview; it’s a chance for us to dig into their ethical mindset and relevant experience, and they might even have to do a demonstration reading.
Our interview team is like the Jedi Council of psychics—super experienced and ready to spot talent faster than you can say “tarot card!” This way, we can keep delivering the top-notch service our loyal customers have come to expect. Because let’s face it, nobody wants a psychic who can’t predict their own interview questions! Hahah juts kidding 🙂
Our psychics offer a delightful mix of expertise to cater to your unique needs! To find your perfect match, explore their profiles, check out their ratings, and see who catches your eye—like window shopping for wisdom, but without the pressure of a sales pitch!
Make sure to browse through our entire lineup of talented psychics; it’s like a psychic playground where you can try out different swings until you find the one that feels just right! You never know who might have the insight you’ve been waiting for!
Our psychics are as diverse as a box of chocolates—they could be from anywhere and everywhere! All we ask is that they speak English well, so you can chat without needing a translator. While many of our talented psychics or advisors call the United States and Canada home, we also have some fabulous folks stationed in Europe and Asia. So, whether you’re seeking wisdom from a West Coast wizard or an East Asian oracle, we’ve got you covered!
Absolutely! Your private information is as secure as a squirrel’s stash of acorns! We use 256-bit data encryption over a safe Internet connection, which is just a fancy way of saying your info is locked up tighter than a drum.
And don’t worry—this site doesn’t save your payment card details or expiry dates. Only our trusted payment processors, like PayPal and Stripe, get to peek at your financial info. So rest easy; your secrets are safe with us!
Nope, you won’t find any free readings on our website—think of it as a psychic boutique where quality comes at a price! Sure, some inexperienced psychic counselors might offer free readings to lure in new customers, but most our advisors have years of experience and serious training under their belts.
We encourage you to browse their profiles and testimonials to find the psychic who feels like your cosmic soulmate! We believe it’s neither fair nor necessary to ask our talented advisors to work for free. After all, we treat our psychics with the respect and fairness they deserve, because happy psychics make for happy readings!
All registered members can update their account password right from their profile section—it’s easier than finding a matching sock! Just click on “settings” and select the “security” tab, and voilà—you can change your password faster than you can say “abracadabra!”
And remember, a strong password is like a good superhero: it should include at least one uppercase letter, lowercase letter, special character, and a number. So, don’t make it too easy for the villains out there—mix it up and keep those pesky hackers at bay !
To change your registered email address with us, just log in to your account and navigate to ‘My Account’ > ‘Profile’ > ‘Settings’ > ‘Registration Data.’ It’s like a treasure hunt, but instead of gold, you’ll find the key to your email update!
Members can share their thoughts on their reading experience in the ‘Reviews / Feedback’ section of their account. Just a heads up—you can only post one review for each service purchased, so make it count!
If you need to edit your review after hitting that submit button, don’t panic! Just reach out to our Customer Support team. They’re like your friendly neighborhood superheroes, ready to swoop in and save the day!
We really hope you never have to deal with this, because we’ve put in a ton of effort to handpick the best psychic advisors on our site! Just a heads up: once a reading or service is delivered, it’s non-refundable as per our refund policy—unless, of course, you didn’t receive it at all.
And sorry, but we don’t issue refunds just because you didn’t like the answer! After all, not every fortune cookie can be a winner.
But hey, we understand that everyone can have an off day!
If you feel like your reading really missed the mark and didn’t meet our quality standards, please hit us up through the “Contact Us” page within 24 hours. Just let us know the date, time, and the psychic’s name!
We’ll investigate the situation faster than you can say “tarot shuffle” and get back to you ASAP. If we determine a refund is warranted, we’ll credit you for the reading according to our refund policy. Because at the end of the day, we want you to feel like a happy customer, not someone who just cracked open a fortune cookie and found nothing but crumbs!
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Manage your privacy
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.
The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.